Privacy, Security & Compliance
Your confidentiality is our commitment. Advanced security measures protect your mail at every step.
Confidentiality First
We understand that your mail contains sensitive personal and business information. That's why we've built our entire operation around maintaining the highest standards of confidentiality and security. Every document, every envelope, every piece of information is treated with the utmost care and protection.
Secure Storage Facilities
Physical Security
Our storage facilities feature multiple layers of physical security including:
- Restricted access with biometric authentication
- 24/7 security monitoring and surveillance
- Climate-controlled environments to prevent damage
- Fire suppression systems and backup power
- Redundant storage systems for data protection
Shredding & Disposal Methods
Cross-Cut Shredding
All disposed documents undergo cross-cut shredding, reducing material to confetti-sized pieces that cannot be reconstructed.
Secure Recycling
Shredded materials are securely transported to certified recycling facilities with documented chain of custody.
Certified Destruction
We provide certificates of destruction for all disposed documents, ensuring complete accountability.
Scheduled Disposal
Regular, scheduled disposal services ensure your outdated documents are securely removed according to retention policies.
Compliance & Regulations
Australian Privacy Principles
We fully comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988. This includes:
- Transparent collection and use of personal information
- Secure storage and protection of data
- Access rights and correction procedures
- Proper handling of complaints and inquiries
Data Protection Standards
Our systems are designed to meet or exceed industry standards for data protection:
- ISO 27001 information security management
- Regular security audits and assessments
- Encrypted transmission and storage
- Regular staff training on privacy protocols
Privacy Policies
What We Collect
We only collect information necessary to provide our mail handling services. This includes contact information, delivery preferences, and any special instructions you provide regarding your mail handling needs.
How We Use Information
Your information is used solely for the purpose of delivering our services. We never sell, rent, or share your personal information with third parties except as required by law or as necessary to fulfill our service obligations.
Your Rights
You have the right to access, correct, or delete your personal information at any time. You can also request information about how your data is being used and stored.
Data Retention
We retain your information only for as long as necessary to provide our services and comply with legal obligations. Secure disposal procedures ensure your data is permanently removed when no longer needed.
Questions About Security?
Our team is ready to discuss our security measures and answer any questions you may have about how we protect your information.
Contact Security Team