Privacy Policy

Last updated:

Introduction

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mail handling and organization services. We are committed to protecting your privacy and ensuring the security of your personal information.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

Name and contact information (email address, phone number, mailing address)
Account information and preferences
Payment and billing information
Service preferences and instructions
Correspondence and communications

Mail and Document Information

In the course of providing our services, we may handle:

Physical mail and packages addressed to you
Contents of mail items (as necessary for sorting and organization)
Document images and digital copies
Service records and transaction history

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our mail handling services
Process transactions and manage your account
Communicate with you about your account and our services
Sort, organize, and deliver your mail according to your preferences
Ensure security and prevent fraud
Comply with legal obligations and regulatory requirements

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We value your privacy and are committed to protecting your information. We may share your information only in the following limited circumstances:

Service Providers: We may share information with trusted service providers who assist us in operating our business, such as payment processors, IT service providers, delivery services, and cloud storage providers. These third parties are contractually bound to maintain the confidentiality and security of your information and are prohibited from using it for any purpose other than providing services to us.
Legal Requirements: We may disclose your information when required by law, court order, or government regulation, or in response to valid legal requests such as subpoenas or search warrants. We may also disclose information to regulatory authorities when necessary to comply with legal obligations.
Protection of Rights: We may share information to protect our rights, property, or safety, or that of our clients, employees, or others. This includes sharing information to prevent fraud, investigate potential violations of our terms of service, or address security threats.
Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.
With Your Consent: We may share your information with third parties when you have given us explicit consent to do so, such as when you authorize us to share information with a specific service provider.
Aggregated or Anonymized Data: We may share aggregated or anonymized data that does not identify you personally with third parties for research, analytics, or business purposes.

We maintain strict confidentiality agreements with all third parties who have access to your information and require them to implement appropriate security measures to protect your data.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We use industry-standard security practices and regularly review and update our security measures to address emerging threats and vulnerabilities.

Our security measures include:

Encrypted storage and transmission of data using SSL/TLS encryption protocols
Secure facilities with restricted access, monitored by security systems 24/7
Regular security assessments, vulnerability scans, and penetration testing
Staff training on privacy and security protocols, including mandatory annual training sessions
Access controls and authentication mechanisms to ensure only authorized personnel can access your information
Regular backups of critical data with secure offsite storage
Incident response procedures to quickly address any security breaches
Firewall and intrusion detection systems to monitor and prevent unauthorized access

Despite our best efforts, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

Under Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles (APPs), you have certain rights regarding your personal information:

Right to Access: You have the right to request access to the personal information we hold about you. We will provide you with a copy of your information within 30 days of your request, subject to verification of your identity.
Right to Correction: You have the right to request correction of inaccurate, incomplete, or out-of-date personal information. We will correct your information promptly upon verification.
Right to Deletion: You may request deletion of your personal information, subject to legal requirements and our need to retain certain information for business or legal purposes.
Right to Object: You have the right to object to certain processing activities, including direct marketing communications.
Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
Right to Data Portability: In certain circumstances, you may request that we provide your information in a structured, machine-readable format.
Right to Complain: You have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy rights.

To exercise any of these rights, please contact us using the information provided in the Contact section below. We will respond to your request within 30 days and may ask you to verify your identity before processing your request. In some cases, we may charge a reasonable fee for providing access to your information, particularly if the request is complex or requires significant resources.

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal information based on the following legal grounds:

Consent: When you have given clear consent for us to process your personal data for specific purposes
Contract: When processing is necessary for the performance of a contract with you
Legal obligation: When processing is necessary for compliance with a legal obligation
Legitimate interests: When processing is necessary for our legitimate interests, provided such interests do not override your fundamental rights and freedoms

International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those of your jurisdiction. If you are located outside Australia and choose to provide information to us, we may transfer your data to Australia and process it there.

We take appropriate measures to ensure that your data receives an adequate level of protection, including through the use of standard contractual clauses approved by relevant authorities or other legally recognized mechanisms.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.

Data Retention

We retain your personal information only for as long as necessary to provide our services and comply with legal obligations. The retention period depends on the type of information and the purpose for which it was collected:

Account information: Retained for the duration of your service relationship and for 7 years after account closure for legal and tax compliance purposes
Transaction records: Retained for 7 years in accordance with Australian tax and business record-keeping requirements
Mail and document data: Retained according to your service preferences and legal requirements, typically until service termination or as specified in your service agreement
Marketing communications: Contact information retained until you opt out or request deletion
Website analytics data: Retained for 26 months from the date of collection, after which it is automatically deleted

When information is no longer needed, we securely dispose of it in accordance with our data destruction policies, which include secure deletion of electronic records and certified destruction of physical documents.

Third-Party Services

Our website and services may integrate with third-party services that collect information about your use of our website:

Google Analytics

We use Google Analytics, a web analytics service provided by Google Inc., to analyze website usage and improve our services. Google Analytics uses cookies and similar technologies to collect information such as:

How often users visit our website
What pages users visit and how long they stay on each page
What websites users visited before coming to our site
Demographic information and interests
Device and browser information

Google Analytics collects this information in an anonymized form. The information generated by Google Analytics cookies about your use of our website is transmitted to and stored by Google on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.

We use the information from Google Analytics to understand how visitors interact with our website, identify trends, and improve our services. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout.

For more information about how Google uses data when you use our website, please visit https://policies.google.com/privacy/partners.

Google Ads Conversion Tracking

We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. When you click on one of our Google Ads and visit our website, Google Ads places a conversion tracking cookie on your device. This cookie allows us to see which advertisements lead to conversions (such as form submissions or phone calls) on our website.

The conversion tracking cookie expires after 30 days and does not personally identify you. The information collected through conversion tracking helps us optimize our advertising campaigns and improve the relevance of our ads. You can opt out of Google Ads conversion tracking by disabling cookies in your browser settings or by visiting Google's Ads Settings at https://www.google.com/settings/ads.

Google Ads Remarketing

We use Google Ads remarketing (also known as retargeting) to display advertisements to users who have previously visited our website. This allows us to show relevant advertisements to users who have shown interest in our services but have not yet completed a desired action (such as submitting a contact form).

Google Ads remarketing uses cookies to serve ads based on your past visits to our website. When you visit our website, Google Ads places a remarketing cookie on your device. This cookie enables Google and its partners to show our advertisements on websites across the Internet based on your previous visits to our site.

You can opt out of Google Ads remarketing by visiting Google's Ads Settings at https://www.google.com/settings/ads, or by using the Network Advertising Initiative opt-out page at http://optout.networkadvertising.org/.

Please note that opting out of remarketing will not prevent you from seeing our advertisements; it will only prevent you from seeing advertisements that are based on your past visits to our website.

Google Maps API

Our website uses Google Maps API to display location information, including our business address and interactive maps. When you use features that incorporate Google Maps, Google may collect certain information about your use of these features, including:

Your IP address
Location data (if you have enabled location services)
Information about the pages you view that include Google Maps

This information is used by Google to provide and improve Google Maps services. We do not have direct access to the information collected by Google Maps, but Google may use this information in accordance with its Privacy Policy. Please review Google's Privacy Policy at https://policies.google.com/privacy for more information about how Google collects and uses data from Google Maps.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. For more information, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Email: inquiry@vorkalinvordalon.world
Phone: +61 1800 556 245
Address: Suite 15, 97/99 Bathurst St, Sydney NSW 2000, Australia