Return and Refund Policy

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Return Period

You may request the return of your mail and documents at any time. Upon receiving your return request, we will process the return within 14 business days. The specific timeframe may vary depending on the volume of items and your preferred return method.

Return Conditions

To be eligible for return of mail and documents, the following conditions must be met:

• All outstanding service fees must be paid in full
• A valid return request must be submitted in writing
• A designated return address or pickup location must be provided
• All items must be properly identified and claimed

Return Shipping Costs

Return shipping costs are determined based on the following:

• Standard shipping within Australia is included in our service agreement
• International shipping costs are the responsibility of the client
• Expedited shipping options may incur additional charges
• Custom packaging or special handling may result in additional fees

You will be notified of any shipping costs before the return is processed, and payment must be confirmed before items are shipped.

Return Process

The return process follows these steps:

1. Submit a written return request through your account portal or by contacting us directly
2. We will verify your account status and confirm any outstanding balances
3. You will receive a confirmation with estimated return timeframe and shipping costs (if applicable)
4. Once payment is confirmed (if required), we will prepare your items for return
5. Items will be shipped to your designated address or made available for pickup
6. You will receive tracking information (for shipped items) or pickup instructions

Non-Returnable Items

The following items cannot be returned:

• Items that have been damaged due to circumstances beyond our control
• Items that have been legally destroyed in accordance with our data retention policies
• Items that have been securely shredded at your request
• Items that have been processed and digitally archived (original items may have been destroyed after scanning)

If you have questions about specific items, please contact us before requesting a return.

Order Cancellation Policy

You may cancel your mail handling service at any time by providing written notice as specified in your service agreement. Cancellation requests should be submitted through your account portal or by contacting us directly.

The required notice period for cancellation is specified in your service agreement. Typically, a minimum of 30 days' written notice is required for monthly service plans, and other terms may apply for different service arrangements.

Return of Mail and Documents

Upon service cancellation or termination, we will return all your mail and documents in our possession. You may choose:

• Delivery to your designated address
• Pickup from our facility at an arranged time
• Forwarding to another address

Return Shipping

Return shipping costs will be handled according to your service agreement. Typically, standard shipping costs are included, while expedited shipping may incur additional charges.

Return Timeframe

We aim to return all mail and documents within 14 business days of receiving your cancellation notice and return instructions. Expedited return may be available upon request for an additional fee.

Refund Policy

Refund eligibility depends on your service agreement and the circumstances of cancellation:

Monthly Service Plans

If you cancel your monthly service plan:

• Services already provided are non-refundable
• Prepaid fees for unused service periods may be refunded on a prorated basis
• Any outstanding charges must be paid before refund processing

One-Time Services

For one-time services such as document scanning or special projects:

• Services already completed are non-refundable
• Cancellation before service commencement may result in a partial refund, less any processing or setup fees

Service Errors

If we make an error in providing our services, we will work to correct the error at no additional cost. If correction is not possible, a full or partial refund will be provided at our discretion.

Refund Procedure

If you are eligible for a refund, we will process it using the following detailed procedures:

1. Refund Request Submission: Refund requests must be submitted in writing within 30 days of service cancellation or within 14 days of discovering an error in service delivery. Requests should include your account information, the reason for the refund request, and any supporting documentation.
2. Review Process: We will review your request and account status to determine refund eligibility. This review may take up to 5 business days. We may contact you for additional information if needed to process your request.
3. Refund Calculation: Eligible refunds will be calculated on a prorated basis for unused service periods. For monthly plans, refunds are calculated based on the number of days remaining in the billing cycle. One-time service refunds are calculated based on the percentage of work not yet completed.
4. Deductions: The following may be deducted from refund amounts: processing fees, setup costs, transaction fees, and the value of any services already provided. These deductions will be clearly itemized in your refund calculation.
5. Refund Processing: Once approved, refunds will be processed to the original payment method used for the transaction. Processing typically takes 5-10 business days, but may take up to 14 business days depending on your payment provider. For bank transfers, additional processing time may be required.
6. Confirmation: You will receive written confirmation (via email) once the refund has been processed, including the refund amount, any deductions, and the expected date of receipt.

If you paid by credit or debit card, the refund will appear on your statement within 5-10 business days after processing. If you paid by bank transfer, the refund may take 7-14 business days to appear in your account. If you do not receive your refund within the expected timeframe, please contact us immediately.

In cases where a refund cannot be issued to the original payment method (for example, if the card has expired), we will contact you to arrange an alternative refund method.

General Legal Requirements

This Return and Refund Policy is governed by the laws of New South Wales, Australia. All return and refund requests are subject to the terms and conditions of your service agreement and applicable consumer protection laws.

If you believe you have rights under Australian Consumer Law that are not addressed in this policy, please contact us to discuss your specific situation. We are committed to resolving any disputes fairly and in accordance with applicable laws.

Disputes

If you have concerns about service quality or billing, please contact us immediately. We are committed to resolving issues fairly and promptly. Most concerns can be resolved through direct communication.

Termination by Us

We reserve the right to terminate service in cases of:

• Non-payment of fees
• Violation of terms of service
• Illegal or unauthorized use of services
• Threats to staff or property

In such cases, your mail and documents will be returned in accordance with our standard return procedures, and refund eligibility will be determined on a case-by-case basis.

Contact Information

For questions about returns, cancellations, or refunds, please contact us:

• Email: inquiry@vorkalinvordalon.world
• Phone: +61 1800 556 245
• Address: Suite 15, 97/99 Bathurst St, Sydney NSW 2000, Australia

Please include your account number or service reference in your communication for faster processing.